Scheduling With Ease and Accuracy Can Put You Way Ahead of the Competition.
Scheduling & Workforce Management
Many businesses depend on some type of appointment scheduling, and the call center business is no exception. An appointment is one part of a complex way to manage schedules. Cirrus Connects' scheduling solutions provide call center staff and clients with access to schedule information that is fully integrated with operator call handing and message dispatching.
Today’s contact center is as much about profitability as it is about customer service. But lacking a solution that supports these objectives and one that keeps your agents happy is often the cause of major headaches for many contact center managers worldwide. Cirrus WFM balances these three areas carefully, with industry-leading forecasting/scheduling functionality at its core. An ultra-easy-to-use solution, it works wherever you are in the world. Unique features facilitate employee lifestyles and provide world-class support while, at the same time, guaranteeing you get the absolute most out of your investment.