Omni-Channel

One Platform to Engage Them All

Cirrus Connects' Omni-Channel lets your customers communicate with you in the way that they want to, when they want to. You can manage interactions effortlessly across any channel, delivering a personalized customer journey.

Capabilities

Cirrus Connects' is the most complete Omni-Channel contact center solution available, integrating over 30 apps.

Finding smart tools that add more ways of communicating is the key. Tools that deliver results quickly, are easy to roll out, and are simple and fast for agents to learn and use.

What is an Omni-Channel Cloud Contact Center?

Cirrus Connects’ Omni-Channel platform is one central system to manage multiple channels and interactions allowing you to communicate with customers the way they want. Easily launch new service channels and deliver a unified customer and agent experience, regardless of whether it is through email, chat, video, SMS, MMS, voice, social media or app stores.
Engage Your Customers Anywhere: Switch on new services as and when your business needs them to deliver a unified experience. Your customers don’t care how they have tried to contact you, they only care that you respond and deliver an experience that exceeds expectations.
Brand Protection: Set up a private Facebook zone for customer service so that you can handle any negative feedback discreetly and be alerted to any web content that is written about your business. Enable your business to deal with issues swiftly and effectively without impacting your reputation.
Intelligent Automation: Our Knowledge base can learn from different experiences and build it’s self over time, to understand and help solve queries itself. Leveraging automation where it makes sense whilst keeping customer engagement effortlessly intelligent, means you get the best of both worlds.
Customer Experience Management: Set up processes and teams and manage this in real time, with the ability to share ideas, provide management assistance where needed and access 360 reporting. Equip your business with the tools to deliver great customer journeys across a complex engagement landscape.
Use the Tools that Work for your Business: Cirrus Omni-Channel includes open APIs that make it simple and easy to integrate the systems that are integral to your business. Cirrus ensures that you have future-proof flexibility, which is often restricted when deploying a cloud solution. You can take it all or bolt in any capability alongside your existing solution.
Smart Routing: Deliver interactions from any channel to the right person, in one single inbox with a full history of engagement. Put your customer in touch with the person who is best placed to help, with all of the information they need at their fingertips and turn every contact into a great customer experience.

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