Conversational AI

New thinking, new possibilities.

How many conversations are you missing?

The Conversational AI is proven to sell more, while reducing costs. You only know about the customers that contact you, or who are willing to wait to connect with an agent. Don’t let any business slip away and generate more sales by letting it speak with the ones that you aren’t getting to. The more the Conversational AI works, the more successful it becomes. The Conversational AI’s algorithm works out the most likely response to achieve its goals and is always improving.

Always on, our Conversational AI is 24/7

The Conversational AI is proven to sell more, while reducing costs. You only know about the customers that contact you, or who are willing to wait to connect with an agent. Don’t let any business slip away and generate more sales by letting it speak with the ones that you aren’t getting to. The more the Conversational AI works, the more successful it becomes. The Conversational AI’s algorithm works out the most likely response to achieve its goals and is always improving.

It isn’t just a ‘chat bot’

Once plugged in, our Conversational AI will work to learn your business, further develop its industry sector knowledge, and will intelligently output information instantly. It lives in the cloud and is having 100000s conversations right now (using content knowledge, verbal reasoning to understand structure, slang and context). Let our Conversational AI intelligently handle conversations, seamlessly handing off to your agents if needed, on any channel.

Our Conversational AI means you work smarter

Our Conversational AI will handle all but the most complex queries, allowing you to leverage AI where it makes sense; scheduling customer calls, considering agents availability, reducing wait times prioritising by urgency and seamlessly hands off to Cirrus omnichannel agents. Our Conversational AI knows how to ask for help when it needs it so you can be confident that your customers are in safe hands.

Features

Off-the-shelf integrations – SalesForce, Dynamics etc.

Natural language conversations.

Our conversational AI will learn and retain your content – the more it chats the more intelligent it becomes.

Considers agent availability and urgency before assigning conversations.

Knows who and how to ask for help in your company.

Responses are not predefined.

Single dashboard view of performance and reporting.

Available 24/7.

Seamless transfer to other channels and detailed handover to agents.

Benefits

Increase customer engagement.

Increase and maximize sales leads.

Increase employee satisfaction.

Reduce peak time pressures in the contact center.

Allow agents to spend time on complex or high-value interactions.

Customers can connect with you whenever they want.

Request a Live Demo

Demo