Business Continuity

Disaster Recovery & Business Continuity

Telephone outages, power outages, and natural disasters can happen suddenly, and unexpectedly. It is critical for every call center to have a recovery plan in place in the event of a business interruption. When failure is not an option, Cirrus Connects can help with your system backup, disaster recovery, and emergency notification needs. Cirrus offers three levels of cloud backup in the event of a network outage.

The benefits of Cirrus Connects Business Continuity solutions include:

Our five data center model ensures that even during routine maintenance our customers do not experience any downtime due to the way in which our network is operated. Our unique cloud architecture operates all five data centers simultaneously with replication rates of approximately 0.1 second intervals. At the point that the effected callers / agents redialled, they would automatically be connected via the remaining 4 datacenters. Therefore, our guaranteed Recovery Point Objective (RPO) is 60 seconds, and Recovery Time Objective (RTO) is 60 seconds.
Notification tools to contact the appropriate personnel in crisis situations such as a network service outage or an area-wide natural disaster.
Cirrus’ browser-based mass notification solution enables agents/operators to create, edit, and trigger alerts from virtually anywhere.
Cloud Emergency Access Service provides a fast and easy failover system at a secure, geographically separated location.
Automatically maintain essential call handling functions in the event of a telephone outage, power outage, or natural disaster.
The automated Windows System Backup tool schedules routine data backups.

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